Frequently Asked Questions

What is Heart Health Care Advocates?

When dealing with a serious health care issue, you may be faced with difficult decisions and confusing information, which coupled with a complex and bureaucratic hospital environment, could leave you feeling confused, frustrated and even neglected. HHCA offers you an alternative by giving you the personal attention you deserve and the guidance that you need, in order to successfully manage your health care process.

Heart Health Care Advocates serves as your personal champion when you or a loved one are faced with a health issue. We take care of all of the details, so that you can focus on getting better. Our team of experts is equipped to carefully explain your health care process to you, in terms that you can easily understand. We also communicate to your health care delivery team on your behalf and provide a wide range of services to facilitate your health care process to help ensure the best possible results.

How do I know if I need HHCA?

HHCA can provide you with consultation services at any stage of your health care process. If you are currently affected by a serious health care issue, you may want to join HHCA to begin receiving the level of personal attention and dedication that you need and deserve. If you are concerned for a loved one you can obtain a membership for them, to help them better manage their health care. Even if you are in perfect health, joining HHCA will give you peace of mind knowing you have a team of experts available to help you address any health care issues that may arise.

How do I get started with HHCA?

Simply contact us toll free at (888) 253-4240 for your free initial consultation by phone. One of our Health Advocates will be happy to explain the program to you in-depth and answer any questions that you may have.

Can HHCA help me understand all of health care treatment options given to me by my health care delivery team?

Our Health Advocates are experienced health care professionals, committed to helping you get the answers you need. They are comfortable working in a hospital environment and will communicate directly with your health care delivery team on your behalf. They will ask all the right questions regarding your health care, to help you make informed decisions regarding your health treatment options.

Is HHCA allowed to access my medical records?

Access to your medical records will allow us to facilitate your health care process, review charges incurred in connection with health claims and they will provide us with the information we need to help you understand your health care process. In order for HHCA to access your medical records, known as Protected Health Information (PHI), you must sign an authorization form that we will provide to you. With this form we can approach your health care delivery team on your behalf and request access to your medical records.

Will HHCA keep my medical records safe?

HHCA will never share, distribute or duplicate your confidential medical information without your prior written consent. Your medical information will be stored in HIPAA approved computers and will remain secure within our system. We will only access your medical records as authorized by you in writing via the HIPAA authorization form, and we will only use your medical information to address your specific health care.

Any other questions?
Please contact us at (888) 253-4240.